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TRAINYOUCAN Helpdesk info@trainyoucansupport.co.za T.0318115749 T.0867227014 C.0825507946
TRAINYOUCAN Helpdesk info@trainyoucansupport.co.za > TRAINYOUCAN Helpdesk info@trainyoucansupport.co.za T.0318115749 T.0867227014 C.0825507946
 

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IMPORTANT NOTICE!!!!!!! PLEASE READ

This is a live feed from our helpdesk, both desktop and mobile friendly. Please refresh your browser to get the latest news and updates. Some computers only update the latest news once you refreshed once or twice your page.

You can either send us an email to info @ trainyoucan .co.za / .com or click above on the link to log a "Submit ticket" online. (It goes the same place.) 

SMS notification. If you received an SMS notification, follow the instructions on it. Alternatively click right top of this page on "View existing ticket' and enter the reference number on your SMS to view our correspondence online.


Batch 57 - Some delays

We do experience issues with a s small group of learners in batch 57 with the ETDP SETA. This is due to a technical issue with the ETDP SETAs database.

We still waiting for the ETDP SETA to rectify this. The is however only for a small group of learners who was verified in Batch 57.


ETDP SETA Verification (58) : MOVED to 21 th August 17 planned. Both ETDP and PSETA

Our next ETDP SETA Verification (58) : 21 th August planned has open. Any files that was received during this period and found competent will be included in this SETA verification. This date was moved from July to August due a delay in the SETA verification dates in batch 57. (That was also extended.)

All files received must still follow the process below before we can present this to the SETA.

  1. Assessment until found competent. If not, the helpdesk and email the learner direct with the corrections needed.
  2. Complete Assessment report for each POE that takes average 2 hours to complete per file.
  3. Upload in our administration system and registration.
  4. Send for internal moderation. (Externally.)
  5. Preparation for SETA verification per the different unit standards.
  6. Final SETA Verification that takes a full day audit.

NOTE: learner will be notified by SMS and email when:

  1. When we receive their physical POE in our ETQA offices.
  2. When the assessment was completed + follow-up responses.
  3. When the file was send for moderation.
  4. When the SETA approved the POE during verification.
  5. When your SOR was received from the ETDP SETA.
  6. When your Certificate is ready for collection.

Our process is fully automated. Each SMS will also contain the link and reference number to our correspondence that can also be viewed in our helpdesk.


Self-help queries - use the search option on the top of this website.

You can use the self-help search option on the top of this website, for example:

Type in "certificates" or "lost my matric certificate" or "how to get my certificate" in the search bar above for instant help!


eLearning + Distance Learning SCAMS - WARNING!

Important SCAM notice to all learners.

Click here to read more.


ETDP SETA Letter - Explaining delays in certifying learners.

Click here to download this document


GUIDELINES WHEN REGISTERING ASSESSORS AND MODERATORS WITH THE DIFFERENT SETAs

Download this PDF document here.

 


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